Frequently Asked Questions
Everything you need to know about shopping with Charterwells
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the Charterwells return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Charterwells ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.